How to Add a Chatbot to Your Online Store in 30 Seconds

If you have an online store, you know how important it is to communicate with your current and potential customers. Customers who are assisted through a chat help application are more likely to make a purchase. Therefore, live chat has become an essential tool for providing quality customer service and building customer loyalty.

But how can you easily and quickly add live chat to your online store? The answer is Crisp Chat, an all-in-one multichannel messaging platform designed to connect businesses and customers.

What is Crisp Chat?

Crisp is a messaging platform that allows you to communicate with your customers and leads from any device. With this tool, you can:

• Offer live chat on your website with a customizable and attractive widget.
• Integrate chat with other communication channels such as email, social media, SMS, or WhatsApp.
• Create an intelligent chatbot that automatically responds to your customers' frequently asked questions.
• Share screens with your customers to assist them in real-time with co-browsing.
• Manage all customer data and histories from a single interface with CRM.
• Send personalized messages to inform your customers about news, offers, or promotions using campaigns.
• Create a knowledge base and FAQs so that your customers can resolve their doubts on their own.

What are the benefits of Crisp Chat for your online store?

Crisp Chat provides a multitude of benefits for your online store, such as:

• Improve customer service by offering quick and personalized responses, giving customers more confidence and security to make a purchase.
• Increase sales by addressing objections and doubts from potential customers and encouraging them to make a purchase through proactive messages.
• Reduce cart abandonment by recovering customers who are about to leave without making a purchase through automated messages.
• Foster customer loyalty by building a relationship of trust and loyalty, as well as offering added value with your knowledge base content.

How to add Crisp Chat to your online store in just 30 seconds?

Adding Crisp Chat to your online store is very easy and fast. You just need to follow these steps:

1. Sign up for free on Crisp Chat and create your account.
2. Access the Crisp Chat control panel and copy the HTML code provided.
3. Paste the HTML code into the footer of your website, just before the closing </body> tag.

Done! You can now start chatting with your customers using the Crisp Chat widget that will appear on your website.

And if you have an online store with Shopify, you can download and install the Crisp chatbot application for Shopify.

What are Crisp's plans?

Crisp offers several plans to suit the needs of every company:

Basic: This plan is free and allows you to have a basic chat to communicate with visitors, with unlimited conversations. It integrates with WordPress and Shopify and is ideal for personal websites.
Pro: This plan costs 25 euros per month and offers advanced features such as integration with other communication channels (email, Facebook Messenger, Slack), automated messages, and conversation history storage. This plan is aimed at startups in their early stages.
Unlimited: This plan costs 95 euros per month and offers key features such as creating an intelligent chatbot, a knowledge base, a control panel to respond to Instagram and WhatsApp messages, automated campaigns, customer segmentation, and advanced data analysis, among others. It caters to companies interested in a comprehensive solution to communicate with their customers, leveraging the platform's full functionality.

The Pro and Unlimited plans offer a 14-day free trial and do not require a credit card to get started.

As you have seen, adding Crisp Chat to your online store is a simple and effective way to improve communication with your current and potential customers. This platform provides you with the opportunity to offer quality customer service, increase sales, and foster customer loyalty. Plus, you can do it in just 30 seconds, without the need to install any software or have technical knowledge. So, what are you waiting for? Sign up for free on Crisp Chat today and discover how it can help improve your online store.

Foto principal: Alex Knight